Cape Garden do not accept returns on plants. If you are not entirely satisfied with the condition of your plant upon receipt thereof, please email or whatsapp us a picture of the plant, its label and the reason for your dissatisfaction within 24 hours of having received your plant.
On merchandise, other than plants, we have a 14-day refund policy. Please notify us via email the reason for return or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. A refund or exchange is based on the cost of the item and does not include collection fees. To complete your return, we require a receipt or proof of purchase via email.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, a credit will automatically be applied to your credit card or original method of payment, within 3 days of the matter being resolved.
Additional non-returnable items:
- Gift cards
- Some health and personal care items
We only replace items if they are defective or damaged. Please remember to forward an email with photos of plants within 24hours of receipt of the plants or any other items within 14days of receipt thereof, in order for us to investigate whether you will be eligible for a refund or replacement.